Quality is an often overlooked and misunderstood concept.  For many of us, poor quality is easily identified – receiving the wrong food order, waiting too long for service, product breaks under normal use, etc.  But good or high quality is often much more difficult to identify or define, much less produce on purpose. While there [...]

There are black boxes of activity throughout many organizations.  These black boxes often hold unintentional secrets about how work really gets done within a company.  The ‘magicians’ that know these secrets are often highly skilled/experienced/creative individuals or perhaps entire departments of people (e.g. designers, developers, engineers, etc.) that are left alone to do what they [...]

The value created within technically oriented organizations is often a direct result of their most experienced employees.  For many organizations, these high value employees tend to be part of the Baby Boomer generation who are leaving the workforce for a much-deserved retirement.  Recruiting experienced replacements is a challenge for many companies.  Key positions are often [...]